Like many other neo leads, my leader took the responsibility with much a do about ethics, upholding the brand, doing the right thing and all kind of live agent life examples where he was the messiah of the righteous.
1 year into the job and after banging his head against the wall called ‘the system’ he has realized the hard way that when you in filth, u do what the pigs do’.
The other day he took a team meeting and categorically told us all, that his righteous act is getting him no where, team has not won anything except UPH in the last 2 quarters.
The escalation procedure for wrong doing is so much without spine that it has become more of a joke with strange explanations for sure shot errors and almost everything being concluded as ‘Pending calibration’ and ‘rep is entitled to his thought process’.
Its not easy to be a messiah, history has it that people get crucified for doing that, its only after 100 years of your death that you would be worshipped and that too if u are Christ like lucky.
